Return policy

Return policy

Return Policy
BÖWE Textile Cleaning GmbH points out, that for the return of parts certain conditions must be fulfilled.
The parts must be returned together with the filled out return note to:

BÖWE Textile Cleaning GmbH
Spare Parts Department
Lochmatt 1a
77880 Sasbach
Return Deadlines
The return of undamaged spare parts for credit must be made within 6 weeks after receipt of the parts.  
In the case of defective parts, the defect of the goods is to be reported to BÖWE immediately upon receipt, other defects immediately upon their discovery.  The defective parts must be returned to BÖWE together with the filled out return note without delay.

Return Conditions
The parts must be unused and in original condition. The BÖWE hologram must be undamaged. The return of non-new parts is generally impossible. Should this condition not be fulfilled, BÖWE reserves the right to refuse the return of the part or to reduce the amount to be credited.

Return Fees
A processing fee of 5€ per spare part will be charged for the return of new, unused parts.
Electrical components require extensive testing. We therefore charge a processing fee of € 50 per electronic component.

Return Processing
The cost of the return shipping goes to the buyer. In case of wrong delivery or receipt of defective parts BÖWE takes the shipping costs. In this case please contact us.

Download return note